Restaurant Platform & Business Automation
A single digital operating system for a multi-location restaurant business — orders, aggregators and marketing connected instead of managed separately.
Industry
Restaurant & Food Delivery
Location
Moldova
Services
E-Commerce Platform, Aggregator Integrations, Order Automation, Analytics
Partnership
Ongoing technical partnership
The Challenge
Orders, menus and promotions were managed separately across the website, delivery aggregators and in-store systems, which meant duplicated work and room for error.
- Menus out of sync: updates had to be made separately on the website and on each delivery aggregator.
- Disconnected order channels: orders arrived through several separate channels, making volume and problems hard to track in real time.
- Manual updates everywhere: promotions and pricing changes had to be repeated individually on every platform.
- No unified view: there was no single view of performance across channels, only separate numbers from separate tools.
Our Approach
We treated this as one operating system for the business rather than a website project — starting with how orders actually flow from channel to kitchen.
- Mapping every order channel — website, aggregators and in-store — and where they currently diverge
- Defining a single menu and pricing source every channel could read from
- Prioritizing the integrations and automations with the biggest impact on daily operations
Solution
We built an e-commerce platform with synchronized menus, connected aggregator integrations, and centralized order handling across every channel.
1. E-Commerce Platform
- Shopify-based ordering platform as the single source of truth
- Synchronized menu, pricing and availability across locations
- Mobile-first ordering experience for direct customers
2. Aggregator Integrations
- Connected integrations with delivery aggregators
- Menu and price updates published once, everywhere
- Reduced manual re-entry between platforms
3. Centralized Order Flow & Automation
- One dashboard for orders from every channel
- Automated routing of orders to the right location
- Fewer manual steps between order and kitchen
4. Analytics & Ongoing Support
- Unified analytics across website, aggregators and campaigns
- Campaign tracking to see what is actually driving orders
- Continued support as new locations and channels are added
Key Results
The platform replaced a set of disconnected tools with one system — early results show faster order handling and a cleaner path from first order to repeat customer.
~20/day
Orders in the first 10 days of launch
-48%
Manual order handling
1
Unified view across every order channel
Long-Term Partnership
We have stayed on to support the platform as it scales — adding new locations, refining aggregator integrations and adjusting automations as order volume grows.
The goal is a platform that keeps getting easier to run, not one more system to maintain on the side.